FP&A Stories - ☝️ The ONE Rule for Delivering Bad News
Hello Reader 👋This week, I stepped into a different room. I spent Saturday delivering an EMBA module on Public Speaking and Storytelling at Solvay Brussels School of Management. It was my first time teaching in a fully academic setup. What stayed with me wasn’t the theory. It was the practice:
It reminded me of something we underestimate in FP&A: impact rarely comes from the slide itself. It comes from what you prepare before you ever enter the room. So this week, I want to talk about one rule that changes how tough financial messages land with executives. So take a coffee, sit down and read FP&A Stories just like 20k other readers. This week in FP&A Stories
☝️ The ONE Rule I Follow Before Delivering Bad News in Executive Meetings
☝️ The ONE Rule I Follow Before Delivering Bad News in Executive MeetingsThere’s a sentence I’ve repeated so many times in workshops that people now quote it back to me: If your insight puts someone in the fire, it should never be discovered live in the meeting. It sounds simple... ...but many people get burned just because they don't apply it consistently Why finance often misses this completelyMany FP&A professionals genuinely believe their job is to bring the unfiltered truth into the room. It's what I observe as the most recurring friction: they see numbers as neutral, objective, and unquestionable, so if an insight triggers a defensive reaction, they consider that a business problem rather than a finance problem. But in practice, this mindset creates more friction than anything else. I’ve sat in meetings where finance presented a perfectly accurate insight, yet the moment it landed, the discussion derailed. And often because the person accountable for the outcome discovered the issue at the same time as everyone else. When that happens, you already know that it will turn into a fingerpointing session and as a consequence, people protecting themselves. And the person that has to do the most to change things has become an enemy and won't do anything from your insights. What I’ve learned over the years is that delivering the truth is never the issue. Delivering it as a surprise is. What happens when there is no pre-alignmentWhen bad news lands cold, three things happen almost every single time:
Suddenly the meeting is no longer about decisions. What pre-alignment really doesPre-alignment is not about softening the message or hiding the truth. It’s about managing the emotional and political reality of the room so the truth leads to action, not chaos. And it does three very concrete things: 1. It builds trust 2. It keeps the meeting focused on solutions 3. It allows people to prepare instead of improvising I discussed this recently during a 1:1 coaching session, and the thing we discussed the most was this: The real job of a finance partnerHere’s the part most finance people don't know about storytelling: Contrarily to most "inspiring" storytelling methods, you don't keep the surprise for the a-ha moment. Our goal with storytelling is to induce to decision-making, not really to surprise our audience with an unexpected insight. That’s the difference between reactive finance and real business partnering. And it starts before the meeting even begins. Final Thought Bad news is rarely the problem. The surprise is. And the more senior the room, the more this simple rule matters. When you pre-align, you’re not softening the message. You’re making sure the truth has enough space to create movement instead of resistance. It’s a small step taken before the meeting, but it changes everything about what happens inside the meeting. If this resonates, hit reply and tell me how you handle tough messages. I read every message and reply to all of them. That's a wrap for this week See you next week! P.S. After 17 years in FP&A, Consulting and Leadership, I’ve coached and trained finance teams across industries, from consulting and manufacturing to tech, media, and global logistics. If you want to sharpen your own storytelling skills or bring this work into your team, here are a 3 ways can work together:
If you're unsure which option fits best, reply to this email. I’ll point you in the right direction. |